Frequently asked Questions and Answers
Advance Replacement Authorization program
Sometimes a warranty replacement of a part is better to have the
part on hand before returning the defective part for minimum down
time. Such as the electric lift. In such cases a customer or dealer
may opt for the Advance Replacement Authorization program. The
retail value of the part in question is authorized on a credit card.
When the authorization code is received the replacement part is
shipped in advance of receiving the part under terms of our warranty. When the
part is received back in good condition, except for known defect, the hold will be released. If
the item is not received back within 20 days of receipt of the part the
authorized card charge will be processed and receipt sent to the
How to fix Auto-Stop lift that stops at the flatbed position
Slight misalignment of the switches, please read
Is there anything special about receiving sewing cabinets?
Yes, please read our Freight Shipping Policy PDF.
What do the parts look like?
See our Parts Descriptions page.
Why won't model 299 go up high or down low enough?
Sometimes the adjustment bolt (or chain on older models) gets
caught while lowering the platform. Check the action of the bolt or
chain. We selected the length of the adjuster based on the range of
machines we have worked with. If the bolt is too short (nut falls
off) or too long (no more thread) we could send you a custom cable,
chain or bolt. There may be a charge for the part and or the
There is a gap between boards that connect. Is it damaged?
You can check this by examining the
barrel nut that fastens the parts in question together. A cam-lock will have an arrow on one of the four points
where a Phillips screw driver goes. That arrow will point away from
the attached board by about 165 to 195 degrees, ideally 180 degrees.
If it is not you can try turning it with a Phillips screw driver in
a clockwise direction. If it does not reduce or eliminate the gap
then it may be that the post has been pulled out. Depending on the
amount of damage in that case you may need to order a new board and
replace the damaged part. You can take it to your dealer or contact
us for other warranty options. If out of warranty you can ship the
whole unit to us and we will repair it for you for the cost of the
part, the labor to replace it and the return shipping cost. We can
also ship just the needed parts and hardware to you or your dealer. Beware
that if not packaged properly shipping could damage it.
How to replace a Transformer on an Electric Lift with a Power
NOTE: This procedure should only be performed by a certified
electrician or electrical technician.
- Remove the sewing machine and lift deck from the lift deck
- Move the carriage All the way to the bottom of the lift.
- Disconnect from the power outlet before attempting any
- Disconnect the AC power cord from the transformer inside the
carriage and loosen the motor bolt on the cable clamp.
- Remove the AC power cord from the carriage by compressing
the cord retainer with a pair of pliers and pulling out.
- Disconnect the red and black wires from the transformer and
remove the transformer.
- Mount the power pack in a corner of two walls of the inside
of the cabinet on the side where the cord goes into the
carriage, using two L brackets and appropriately short wood or
sheet metal screws (so they do not protrude through the other
side of the cabinet
- Insert the output cord from the new power pack through the
hole where the AC power cord entered the carriage. Be sure to
leave enough cord outside the carriage to allow travel to the
top of the lift. Re-use the cord retainer to hold it in
place. It may be necessary to wrap some electrical tape around
the cord at the clamp points to give the retainer and cable
clamp something to grip.
- (Do only if the power pack was not already prepared for
installation) Cut the connector(s) off the end of the power pack output cable
and strip 2" of outer sheath and 1/2" of wire insulation.
- With wire nuts, connect the one wire from the power pack to
the wire that was connected to the transformer red wire and the
wire from the power pack to the wire that was connected to
the transformer green or black wire. (Power pack output wire
colors can vary from time to time.)
- Connect the AC power cord to the power pack and test the
operation of the lift.
- If the lift moves in the opposite direction than expected
then swap the two wires that were connected in step 10 and
- Replace the lift deck and check clearances to complete the
Replacement Lift Rack Installation
- Remove the carriage for unobstructed access the the lift rails
and rack location.
- The rack is now supplied with double sided tape on its back. DO
NOT remove the tape backing at this time.
- Insert two 1/8" diameter by 1/2" length pop-rivets at each
- Use the rivets to align the rack with the rail.
- If the alignment shows no obstructions or problems then remove
the tape backing.
- Again use the rivets to align the rack, without allowing the
tape to touch the lift rail, and when confident the alignment is
good, press one rivet end to the lift rail and press the rack in
place working toward the other rivet.
- Make sure the tape has been pressed together well and install
the pop rivets at each end.
- Reinstall all parts removed, in the reverse order that they were
- Scuff the back of the rack a little (may have already been
- Scuff the rail a little too.
- Apply a liberal amount of super glue to the back of the rack and
place it on the rail.
- Insert and set a 1/8" diameter by 1/2" length, pop-rivet at each
- Clamp the rack flat against the rail in 3 places or with a
straight piece of wood or metal to distribute the clamp pressure,
for 30 minutes for a good set.
- The rack is now ready for use.